Making a Text File With System Information
The computer is doing stupid things, so you quickly call up the service hotline. They want information about the system’s configuration. The process of gathering this information is tiresome, time-consuming and full of errors.
Let Windows compile the required information for you: In Windows XP, open the command prompt of the operating system by entering ‘cmd.exe’ through ‘Start | Run’, and click ‘OK’. In Windows Vista, you can enter the commands directly in the search field of the start menu.
In the command prompt, type ‘Systeminfo.exe’ and confirm with [Enter]. The program lists the operating system configuration including the service packs. A description of the possible parameters is available with the command ‘Systeminfo.exe /?’. The output of the program can be copied to a text file and you can give it any name of your choice. This file contains all important information needed during a support query, but apart from the user name, no other personal data is included.
For example, to store the information in a file called ‘Systeminfo.txt’, use the command ‘systeminfo> c:\systeminfo.txt’ and confirm with [Enter]. If the file does not exist, Windows creates it automatically. Otherwise, the operating system overwrites it without prompting.
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