Cannot Open Links in Outlook Express Emails

Satheesh C B | Monday, May 25, 2009 | 0 comments

When you click an Internet shortcut in a Microsoft Outlook Express e-mail message, your Web browser may not start or may not connect to the Web page.This issue may occur if any of the following conditions is true:

  • Microsoft Internet Explorer is not currently your default Internet browser, and the browser that was the default browser is no longer installed.
  • A short file name (standard 8.3 naming) is used for the program name that is associated with Internet shortcuts.
  • After uninstalling another web browser such as Firefox or Netscape; or another email program like Incredimail, you may find that clicking a link in Outlook Express no longer works.

Here's the first thing to try:Set Internet Explorer as the default browser

To set Internet Explorer to be the default Internet Browser, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the Internet or Internet Options icon, and then click Programs.
  3. Make sure that the Internet Explorer should check to see if it is the default check box is selected, click Apply, and then click OK.
  4. Open Internet Explorer, and then click Yes when you receive the following prompt:

    Internet Explorer is not currently your default browser. Do you wish to make it the default?

5-25-2009 8-19-26 AM

Links in e-mail messages should then open Internet Explorer.


Also re-register the following dll files.


Click Start / Run / regsvr32 urlmon.dll
If that single change does not resolve the problem, repeat the process by running the following additional entries:
regsrv32 Shdocvw.dll
regsrv32 Msjava.dll
regsrv32 Actxprxy.dll
regsrv32 Oleaut32.dll
regsrv32 Mshtml.dll
regsrv32 Browseui.dll
regsrv32 Shell32.dll

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